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WatchGuard LiveSecurity
The Best Support & Maintenance Package in the Industry

WatchGuard knows just how important support is when you are trying to secure your network with limited resources. You require greater knowledge and assistance in a world where security is becoming more critical. LiveSecurity Service gives you the backup you need, starting with an initial LiveSecurity subscription that supports you from the moment you activate your WatchGuard appliance.

All LiveSecurity licenses can be found on their own individual product pages or purchase them below, more options can be found on individual product pages. Can't find the part you are looking for? Contact us today!

Faster Response, Smarter Support

Superior Customer Care and Expert Technical Support

Your LiveSecurity Service subscription provides access to telephone and web support from our team of security experts.

Hardware Warranty

Hardware warranty with advance hardware replacement saves you time and money

Software Updates and Enhancements

LiveSecurity gives you ongoing software updates to ensure your security is always working in top form.

Your Early Warning System

WatchGuard security experts closely monitor daily security developments and emerging hacker techniques, delivering timely, concise security intelligence. LiveSecurity alerts, available by RSS feed, email, and at watchguardsecuritycenter.com, deliver threat information that is:


Subscription Options

All WatchGuard products come with a LiveSecurity Service subscription to ensure you have support from the moment you activate your WatchGuard product. Multi-year subscriptions are available.

WatchGuard has different levels of support, designed to meet the varying needs of our customers. Support levels include our standard LiveSecurity Service, LiveSecurity Plus, LiveSecurity Gold, and LiveSecurity Platinum.

Standard Plus* Gold Platinum
Hours per day / days per week 12 x 5 24 x 7 24 x 7 24 x 7
Incidents per year of service** 5 5 No limit No limit
Advance hardware replacement
Software upgrades and patches
LiveSecurity alerts and broadcasts
Technical Account Manager      
Quarterly Account Review      

LiveSecurity Gold and Platinum provide a targeted one-hour response time.

Enterprise Gold Upgrade is ideal for customers with a large number of XTM 2 Series and Firebox T10 appliances that need account-wide 24x7 support with one-hour response time and unlimited incidents.

**Reported issues that are the result of a WatchGuard software or hardware defect are not counted against your five-incident limit.


LiveSecurity Plus Comes Bundled

WatchGuard Bundles and Suites* include a subscription to LiveSecurity Plus, which automatically upgrades technical support from 12 hours a day/5 days a week to 24 x 7 coverage for:

All Bundle and Suites are available in multi-year subscription packages.

*LiveSecurity Plus is available for Firebox T10, XTM 2 Series, and XTM 33/33-W as a 24/7 Upgrade.


Online Tools

A LiveSecurity subscription entitles you to access these helpful online tools:

Knowledge Base - Find general product and support information, as well as procedures and quick tips for getting the most out of your WatchGuard products. To get started, visit http://watchguard.com/support.

Interactive User Forum - Post issues and get help from other users and WatchGuard staff.

Technical Publications - For all-hours access to user guides & online help.


Additional Support Offerings

The support options listed below are available to customers who have a current LiveSecurity subscription.

Priorty Incident Upgrades, 5-Pack

You can purchase a 5-pack of support upgrades, providing the ability to elevate the priority of cases to 24x7 support with a one-hour response time. Incident upgrades can be used on any appliance that is currently covered by an active LiveSecurity support contract, including Firebox T10, XTM 2 Series, XTM 33/33-W, and Firebox X Edge e-Series.

Remote Installation

If you need comprehensive assistance with the initial setup, configuration, or VPN installation for your WatchGuard product, you can schedule a Remote Installation Slot.

A WatchGuard technician will assist you for up to two hours to review your needs, configure your product, and test your configuration, while educating you on how to configure your product or service to receive the best performance.

Premium 4-Hour RMA

All LiveSecurity subscriptions include an Advance Hardware Replacement service, which means that WatchGuard will ship a replacement via prepaid, next-day airfreight in advance of receiving the returned appliance. Customers with mission-critical requirements that need replacements sooner can purchase the Premium 4-Hour RMA service. With this upgrade, a courier will deliver a replacement appliance on-site within four hours of RMA approval.

Premium 4-Hour RMA is not available in all geographic locations. Find out more at www.watchguard.com/rma.

Additional Three-Incident

If you have used all of the incidents included in your LiveSecurity subscription, you can get additional incidents at your current level of support by purchasing a Three-Incident Upgrade. One-Hour Priority Response Upgrade If you have an issue that requires a more immediate response than your LiveSecurity subscription provides, you can upgrade your incident to get a one-hour response time from a WatchGuard technician. Please note that this guarantees a response time, not a resolution time. Case resolution time will vary depending on the issue. Single incident, After-Hours Upgrade If you need to contact WatchGuard Customer Support outside the hours covered in your LiveSecurity subscription, you can upgrade your incident to have after-hours support.

One-Hour Priority Response Upgrade

If you have an issue that requires a more immediate response than your LiveSecurity subscription provides, you can upgrade your incident to get a one-hour response time from a WatchGuard technician. Please note that this guarantees a response time, not a resolution time. Case resolution time will vary depending on the issue.

Single incident, After-Hours Upgrade

If you need to contact WatchGuard Customer Support outside the hours covered in your LiveSecurity subscription, you can upgrade your incident to have after-hours support.


Pricing Notes:

WatchGuard Products
WatchGuard LiveSecurity Renewal for XTM 1050 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 1050
#WG017612
List Price: $8,800.00
Our Price: $8,184.00
2 Years LiveSecurity Renewal for XTM 1050
#WG017617
List Price: $15,836.00
Our Price: $14,727.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 1050
#WG017611
List Price: $13,541.00
Our Price: $12,593.00
WatchGuard LiveSecurity Renewal for XTM 1520-RP SeriesBack to top
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 1520-RP
#WG019849
List Price: $13,145.00
Our Price: $12,225.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 1520-RP
#WG019848
List Price: $31,560.00
Our Price: $29,351.00
WatchGuard LiveSecurity Renewal for XTM 1525-RP SeriesBack to top
1 Year LiveSecurity Renewal for XTM 1525-RP
#WG019863
List Price: $14,435.00
Our Price: $13,425.00
3 Years LiveSecurity Renewal for XTM 1525-RP
#WG019862
List Price: $34,647.00
Our Price: $32,221.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 1525-RP
#WG019865
List Price: $19,373.00
Our Price: $18,017.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 1525-RP
#WG019864
List Price: $46,501.00
Our Price: $43,246.00
WatchGuard LiveSecurity Renewal for XTM 2050 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 2050
#WG019184
List Price: $17,609.00
Our Price: $16,376.00
WatchGuard 1 Year LiveSecurity Gold Renewal/Upgrade for XTM 2050
#WG019186
List Price: $27,097.00
Our Price: $25,201.00
WatchGuard LiveSecurity Renewal for XTM 2520 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 2520
#WG019806
List Price: $18,605.00
Our Price: $17,303.00
3 Years LiveSecurity Renewal for XTM 2520
#WG019805
List Price: $44,634.00
Our Price: $41,509.00
WatchGuard LiveSecurity Renewal for XTM 515 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 515
#WG019588
List Price: $855.00
Our Price: $795.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 515
#WG019590
List Price: $966.00
Our Price: $898.00
WatchGuard LiveSecurity Renewal for XTM 525 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 525
#WG019574
List Price: $1,140.00
Our Price: $1,060.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 525
#WG019576
List Price: $1,560.00
Our Price: $1,451.00
WatchGuard LiveSecurity Renewal for XTM 535 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 535
#WG019559
List Price: $1,916.00
Our Price: $1,782.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 535
#WG019561
List Price: $2,573.00
Our Price: $2,393.00
WatchGuard LiveSecurity Renewal for XTM 545 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 545
#WG019545
List Price: $2,564.00
Our Price: $2,385.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 545
#WG019547
List Price: $3,435.00
Our Price: $3,195.00
WatchGuard LiveSecurity Renewal for XTM 810 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 810
#WG017647
List Price: $3,966.00
Our Price: $3,688.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 810
#WG018389
List Price: $5,319.00
Our Price: $4,946.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 810
#WG018391
Our Price: Request a Quote
WatchGuard LiveSecurity Renewal for XTM 820 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 820
#WG017636
List Price: $4,892.00
Our Price: $4,549.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 820
#WG018386
List Price: $6,577.00
Our Price: $6,117.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 820
#WG018388
Our Price: Request a Quote
WatchGuard LiveSecurity Renewal for XTM 830 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 830
#WG017624
List Price: $5,983.00
Our Price: $5,564.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 830
#WG018383
List Price: $8,025.00
Our Price: $7,463.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 830
#WG018385
Our Price: Request a Quote
WatchGuard LiveSecurity Renewal for XTM 830-F SeriesBack to top
1 Year LiveSecurity Renewal for XTM 830-F
#WG017773
List Price: $7,075.00
Our Price: $6,580.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 830-F
#WG018380
List Price: $9,481.00
Our Price: $8,817.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 830-F
#WG018382
Our Price: Request a Quote
WatchGuard LiveSecurity Renewal for XTM 850 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 850
#WG019707
List Price: $4,021.00
Our Price: $3,739.00
3 Years LiveSecurity Renewal for XTM 850
#WG019706
List Price: $9,647.00
Our Price: $8,972.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 850
#WG019709
List Price: $5,405.00
Our Price: $5,027.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 850
#WG019708
List Price: $12,947.00
Our Price: $12,041.00
WatchGuard LiveSecurity Renewal for XTM 860 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 860
#WG019725
List Price: $5,271.00
Our Price: $4,902.00
3 Years LiveSecurity Renewal for XTM 860
#WG019724
List Price: $12,639.00
Our Price: $11,754.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 860
#WG019727
List Price: $7,075.00
Our Price: $6,580.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 860
#WG019726
List Price: $16,975.00
Our Price: $15,787.00
WatchGuard LiveSecurity Renewal for XTM 870 SeriesBack to top
1 Year LiveSecurity Renewal for XTM 870
#WG019742
List Price: $6,815.00
Our Price: $6,337.00
3 Years LiveSecurity Renewal for XTM 870
#WG019741
List Price: $16,374.00
Our Price: $15,227.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 870
#WG019744
List Price: $9,149.00
Our Price: $8,508.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 870
#WG019743
List Price: $21,977.00
Our Price: $20,439.00
WatchGuard LiveSecurity Renewal for XTM 870-F SeriesBack to top
1 Year LiveSecurity Renewal for XTM 870-F
#WG019758
List Price: $7,748.00
Our Price: $7,206.00
3 Years LiveSecurity Renewal for XTM 870-F
#WG019757
List Price: $18,605.00
Our Price: $17,303.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTM 870-F
#WG019760
List Price: $10,415.00
Our Price: $9,686.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTM 870-F
#WG019759
List Price: $24,952.00
Our Price: $23,206.00
WatchGuard LiveSecurity Renewal for XTMv Datacenter SeriesBack to top
1 Year LiveSecurity Renewal for XTMv Datacenter
#WG019248
List Price: $10,589.00
Our Price: $9,847.00
3 Years LiveSecurity Renewal for XTMv Datacenter
#WG019247
List Price: $25,403.00
Our Price: $23,625.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTMv Datacenter
#WG019250
List Price: $15,630.00
Our Price: $14,536.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTMv Datacenter
#WG019249
List Price: $37,503.00
Our Price: $34,878.00
WatchGuard LiveSecurity Renewal for XTMv Large Office SeriesBack to top
1 Year LiveSecurity Renewal for XTMv Large Office
#WG019297
List Price: $6,086.00
Our Price: $5,660.00
3 Years LiveSecurity Renewal for XTMv Large Office
#WG019296
List Price: $14,609.00
Our Price: $13,586.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTMv Large Office
#WG019299
List Price: $8,990.00
Our Price: $8,361.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTMv Large Office
#WG019298
List Price: $21,549.00
Our Price: $20,041.00
WatchGuard LiveSecurity Renewal for XTMv Medium Office SeriesBack to top
1 Year LiveSecurity Renewal for XTMv Medium Office
#WG019280
List Price: $1,868.00
Our Price: $1,737.00
3 Years LiveSecurity Renewal for XTMv Medium Office
#WG019279
List Price: $4,472.00
Our Price: $4,158.00
1 Year LiveSecurity Gold Renewal/Upgrade for XTMv Medium Office
#WG019282
List Price: $2,739.00
Our Price: $2,547.00
3 Years LiveSecurity Gold Renewal/Upgrade for XTMv Medium Office
#WG019281
List Price: $6,592.00
Our Price: $6,131.00
WatchGuard LiveSecurity Renewal for XTMv Small Office SeriesBack to top
1 Year LiveSecurity Renewal for XTMv Small Office
#WG019265
List Price: $294.00
Our Price: $273.00
3 Years LiveSecurity Renewal for XTMv Small Office
#WG019264
List Price: $689.00
Our Price: $640.00
WatchGuard LiveSecurity Renewal for SSL 100 SeriesBack to top
1 Year LiveSecurity for SSL 100
#WG017825
Our Price: Request a Quote
1 Year LiveSecurity Gold for SSL 100
#WG017831
Our Price: Request a Quote
WatchGuard LiveSecurity Renewal for SSL 560 SeriesBack to top
1 Year LiveSecurity for SSL 560
#WG018321
Our Price: Request a Quote
1 Year LiveSecurity Gold for SSL 560
#WG018328
Our Price: Request a Quote
WatchGuard LiveSecurity Renewal for XCS 570 SeriesBack to top
WatchGuard XCS 570 3 Years Upgrade to LiveSecurity Gold
#WG018413
Our Price: Request a Quote
WatchGuard LiveSecurity Renewal for XCS 1170 SeriesBack to top
WatchGuard XCS 1170 3 Years Upgrade to LiveSecurity Gold
#WG018422
Our Price: Request a Quote
WatchGuard LiveSecurity Renewal for XCS 970 SeriesBack to top
WatchGuard XCS 970 2 Years Upgrade to LiveSecurity Gold
#WG018418
Our Price: Request a Quote
WatchGuard LiveSecurity Renewal for XCS 280 SeriesBack to top
WatchGuard XCS 280 3 Years Upgrade to LiveSecurity Gold
#WG019684
Our Price: Request a Quote
WatchGuard LiveSecurity Renewal for XCS 580 SeriesBack to top
WatchGuard XCS 580 3 Years Upgrade to LiveSecurity Gold
#WG019678
Our Price: Request a Quote
WatchGuard LiveSecurity Renewal for XCS 770R SeriesBack to top
WatchGuard XCS 770R 3 Years Upgrade to LiveSecurity Gold
#WG018970
Our Price: Request a Quote
WatchGuard LiveSecurity Renewal for XCS 880 SeriesBack to top
WatchGuard XCS 880 3 Years Upgrade to LiveSecurity Gold
#WG019874
Our Price: Request a Quote
WatchGuard LiveSecurity Renewal for XCS 1180 SeriesBack to top
WatchGuard XCS 1180 3 Years Upgrade to LiveSecurity Gold
#WG019831
Our Price: Request a Quote